Essential Discovery Questions Guide
A working guide organizing the questions that reliably surface the real constraint — grouped by what each question is actually testing.
The problem
Intake conversations defaulted to requests for training, which hid the constraint that was actually producing the performance gap.
What I designed
A taxonomy of questions grouped by intent — condition, capability, permission, consequence — with guidance on what a given answer means for the design.
Look inside the work
Sanitized preview
Purpose and facilitation rules
The discovery rules that govern how the questions are asked. The full proprietary question inventory is not published. Anonymized work sample — a real page from the source document, with organization-identifying detail removed from the published image.
How the system fits together
Question taxonomy, editorial structure, and facilitator guidance.
Read the full case study- Type
- DISCOVERY GUIDE
- Project
- Organizational Learning Pathways
- Capability
- Facilitation
- Date
- 2024
What this demonstrates
Facilitation craft: designing the questioning itself as an instrument, not leaving it to the skill of whoever is in the room.
- Facilitation
- Performance Consulting
- Organizational Analysis
- Performance Support
Discuss this work
If the problem behind this project resembles yours, the conversation is usually more useful than the artifact.
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