Department Function Mapping
A matrix view of departments against functions, exposing duplicated ownership, unowned work, and the seams where handoffs fail.
The problem
Nobody could say with confidence which function owned which part of employee capability, so gaps were invisible until they produced a failure.
What I designed
Map functions across departments in a single matrix, mark ownership strength per cell, and let the empty and double-owned cells make the argument.
Look inside the work
Sanitized preview
Five-stage operating guide
The cover: the five-stage method and the governing principle it runs on. Anonymized work sample — a real page from the source document, with organization-identifying detail removed from the published image.
How the system fits together
Mapping method, matrix design, and findings narrative.
Read the full case study- Type
- PROCESS MAP
- Project
- Organizational Learning Pathways
- Capability
- Organizational Analysis
- Date
- 2024
What this demonstrates
Organizational analysis: producing an artifact that changes a leadership conversation without needing a recommendation attached.
- Organizational Analysis
- Process Design
- Strategic Communication
- Governance Framing
Discuss this work
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