Where Knowledge Flow Breaks Down
A diagnostic map of common breakdowns between information, knowledge, skill, and ability, paired with the organizational conditions that create them.
The problem
Teams could see that performance had failed but lacked language for locating the exact conversion point or distinguishing learning problems from organizational ones.
What I designed
Map characteristic breakdowns to the stage transitions they interrupt, making the likely intervention class visible before solution design begins.
Look inside the work
Authentic artifact
Where Knowledge Flow Breaks Down
Authentic diagnostic map showing representative failure patterns without publishing the underlying assessment instrument.
How the system fits together
Developed the failure-point taxonomy, intervention logic, and visual diagnostic map.
Read the full case study- Type
- DIAGNOSTIC MAP
- Project
- KSA Flow
- Capability
- Capability Architecture
- Date
- 2026
What this demonstrates
Systems diagnosis that links observable performance symptoms to capability and organizational causes.
- Organizational Analysis
- Capability Architecture
- Performance Consulting
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